Our Team

Meet your local insurance experts.

Outstanding service starts with an outstanding team. Meet the professionals behind 1st Network Insurance.


Helen Ball – Owner, Agent

hball@1stnetins.com

Helen is proud to have established an Independent Insurance Agency, locally owned and operated.

Helen received the designation of Certified Insurance Counselor (CIC) in 1991 and continues to focus on providing insurance coverage and services to her clients, updating and continuously trying to find companies and coverage that fit the local area business and individuals.  Since she has lived in the area her entire life she lives up to the motto of giving back to the community, as an active member of the community, serving as a Chamber Ambassador, on the board of Hot Springs Rehab Volunteers; LifeNet; and on the Garland County Prayer Breakfast committee. She is also involved in Hot Springs Sunrise Rotary, Civitans, Business and Professional Women, Leadership Hot Springs, Fifty for the Future, and Beta Sigma Phi.


Natalie Russell – Owner, Agent

nrussell@1stnetins.com

Natalie joined 1st Network Insurance in 2017. Natalie began working in the insurance industry in 1992.  She has 15 years of experience working as a licensed sales agent. In addition, she has 10 years of experience working directly with a national insurance carrier as a field representative.  She has been recognized for several awards since 1992. Her focus today is to help manage 1stNetwork Insurance and provide its customers with the best possible products and service at competitive rates.  Natalie is married to Andrew Russell and has 3 children. (Cazzie, Josie, and Van).


Morgan Bratton – Customer Service Agent

mbratton@1stnetins.com

Morgan started at 1st Network Insurance in May of 2017.  She is a Hot Springs native and can’t imagine living anywhere else.
She is a self-proclaimed book nerd and TV series/movie addict. Morgan is a proud “dog mom” to 2 fur children.
When not at work you can find her at home with coffee and a good book, hanging out with friends, or spending time with her family.  Morgan became a licensed agent in 2017. She looks forward to advancing her career in insurance and making sure that the clients are always #1.


Raquel Pina – Customer Service Agent

Raquel@1stnetins.com

Raquel started at 1st Network Insurance in Spring 2019 and received her insurance license in July of 2019. She is currently attending National Park College in hopes of obtaining a Bachelor’s Degree in Forensic Science. She is the mother to 4 beautiful children who keep her busy while she is not at work. In her free time, Raquel likes to go out and have fun with her boyfriend and their kids, especially if it involves eating tacos!! She enjoys spending time on the lake and going fishing. Raquel strives to help customers find better rates with 1st Network Insurance and wants to make sure customers are always happy and well taken care of.

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